The IHG Clean Promise

We are ready to welcome guests back with open arms once our reopening date is confirmed. The health and safety of our guests and employees remains our top priority, and over the past few months The Barclay has taken several measures to increase sanitation efforts and encourage social distancing in preparation for your arrival. The Barclay Pledge is our promise to you that we are taking precautionary measures to ensure you can meet and travel safely.


Health & Safety Protocols

• IHG Way of Clean: developed in 2015 in partnership with Ecolab and Diversey, this program has been expanded with additional COVID-19 protocols and best practices by working closely with the world-renowned Cleveland Clinic.

IHG Clean Promise: Good isn't good enough - we're committed to high levels of cleanliness. That means clean, well-maintained, clutter-free rooms that meet our standards. If this isn't what you find when you check in, then we promise to make it right.

• Team members in contact with guests wear personal protective equipment (PPE) including gloves and face masks.

• Social distancing at check-in with partition between our agents and guests with 6-feet markers on the floor for spacing.

• Our team members abide by all health and safety guidelines and adhere to new industry standards.

• Hand sanitizer stations are placed throughout public spaces and meeting room floors, along with product availability in-room. A cell phone sterilization station is also available.

• High-touch public spaces (lobby, elevators, bathrooms, meeting space, etc.) will have increased frequency of our normal cleaning schedule per day and during peak times.

• Higher air quality control will be monitored with increased air filter replacements and cleaning.

• Superior cleaning products with a greater concentration of bacteria-killing ingredients (per CDC guidelines) are used in all guestrooms and public spaces to ensure we are exceeding cleanliness standards.

Rest Assured

Your Stay

  • Telemedicine available without having to leave the comfort of your own room - rest assured you will be taken care of.
  • Enhanced technology platform available to guests: PressReader - digital newspapers at your fingertips.
  • Bespoke in-room workout package available to exercise your mind and body without leaving your room.


  • Our restaurant and bar The Parlour has reduced its capacity, allowing greater distances between tables.
  • Digital menus are readily available on your own device, with a scan of our QR code.
  • In-room dining is delivered to your door instead of placed in your guest room.

Meet with Confidence

Meetings & Events

  • IHG presents Meet with Confidence to provide safe and creative event packages with modified meeting room capacities, custom seating diagrams, technology solutions and physical distancing guidelines.
  • Banquet and Catering meals will be pre-packaged, plated or buffet with an attendant required. Self-service will be temporarily suspended.